Our Services
Cornerstone provides an extensive range of services to our clients to meet their specific needs. These services have been developed and refined over many years to help our clients “Take the Pain out of Print”.
The key to our success is in the way we provide these services to you.
We take the time to understand your needs and special requirements and put together the right blend of services to add real value to your business.
Our people are trained and driven by their passion to provide WOW customer service. We work closely with your team to build a solid long term relationship and we fully appreciate the degree on which you depend on us and the impact our services has on your business.
Our systems are specifically designed to support our people in the consistent and sustainable delivery of service excellence. We base our management on the TQM philosophy of “Plan Do Check & Adjust” and regularly review our performance and look for improvement opportunities.
Our success is measured by the depth of our long standing clients and their continued choice of Cornerstone.
Our services include
- Supply of output devices (Printer, copier, fax & scanner) products and associated options
- Pre-configuration, delivery, installation and key user training for all new devices
- De-installation and removal of existing devices (Trade-in services)
- Device management software Installation, setup and training
- Helpdesk support services
- Hardware service (Warranty, Service Agreements, Time & Materials)
- Customised and financially guaranteed SLA’s & reporting
- Supply of toner, consumables, paper and maintenance kits
- Automated toner and service requests
- Integrated paper supply with consumables
- Electronic Forms design, standardisation and implementation
- Document distribution, archival, retrieval and digital on-ramp technology
- Ongoing Print Management Services covering
- Fleet management
- Device usage statistics
- Services performance reporting
- Detailed analysis and reporting
- Device utilisation levelling
- Output optimisation recommendations
- Periodic Performance Reviews including detailed reporting
- Project management & Implementation services
- Client Services Manager assigned to manage all project implementation and ongoing services performance
- Variety of billing solutions and customised invoicing including;
- Finance for devices & bundled services
- Cost per Print covering all or a selection of services
- Fixed price services
- Detailed billing reports by Business unit, cost centre, location or device
- Specialised consulting services including
- Output strategy workshops and planning
- Output architecture assessment & design
- User document profiling and needs analysis
- Print process improvement recommendations and implementation
- Change management